Optimizing Outbound Calling: The Strategic Use of Predictive Dialers

The content of the book is organized in such a way as to assist the reader in understanding the complete end-to-end process of automated outbound call dialing. Specifically, the reader will find the following steps described in detail: a) preparing a needs assessment, b) selecting and contracting a predictive dialer supplier, c) implementing a predictive dialer solution, d) applying change management principles to ensure "buy-in" by existing agents, d) handling and using dialer reports, and finally, e) benchmarking dialer improvements to ensure attaining the anticipated ROI.

Price: $39.99

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3 percent, 2 seconds and 1 chance to do it right: using the predictive dialer in an age of government regulation.(Call Center/CRM Management Scope): An article from: Customer Interaction Solutions

This digital document is an article from Customer Interaction Solutions, published by Technology Marketing Corporation on March 1, 2004. The length of the article is 2570 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: 3 percent, 2 seconds and 1 chance to do it right: using the predictive dialer in an age of government regulation.(Call Center/CRM Management Scope)
Author: James F. Mitchell
Publication: Customer Interaction Solutions (Magazine/Journal)
Date: March 1, 2004
Publisher: Technology Marketing Corporation
Volume: 22 Issue: 9 Page: 52(4)

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Price: $5.95

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Dialing for dollars automatically. (evaluation of predictive dialing systems): An article from: Fund Raising Management

This digital document is an article from Fund Raising Management, published by Hoke Communications, Inc. on March 1, 1993. The length of the article is 1682 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: Predictive dialing systems can significantly increase the effectiveness of fund-raising campaigns. Moreover, they can also offer considerable cost-savings to nonprofit fund-raising organizations. However, nonprofit organizations should determine their specific needs and limits before acquiring predictive dialing systems.

Citation Details
Title: Dialing for dollars automatically. (evaluation of predictive dialing systems)
Author: Jodie Meryl Wallace
Publication: Fund Raising Management (Magazine/Journal)
Date: March 1, 1993
Publisher: Hoke Communications, Inc.
Volume: v24 Issue: n1 Page: p33(3)

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Price: $5.95

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Agents reject use of recorded sales messages. (insurance agents): An article from: National Underwriter Property & Casualty-Risk & Benefits Management

This digital document is an article from National Underwriter Property & Casualty-Risk & Benefits Management, published by The National Underwriter Company on June 15, 1992. The length of the article is 802 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: Automobile and life insurance agents generally reject using automated dialer and recorded message players for sales pitches. Hilb, Rogal and Hamilton and other insurance companies that specialize in corporate insurance sales use automated dialers without recorded messages to handle high-volume telemarketing operations. Personal insurance line agents think human contact, even by letter, is essential in successful marketing.

Citation Details
Title: Agents reject use of recorded sales messages. (insurance agents)
Author: L.H. Otis
Publication: National Underwriter Property & Casualty-Risk & Benefits Management (Magazine/Journal)
Date: June 15, 1992
Publisher: The National Underwriter Company
Issue: n24 Page: p13(2)

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Price: $5.95

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Voicent Agent Dialer: Predictive Dialer Professional Edition

AgentDialer is a predictive dialer and a semi automatic dialer system combined. In predictive dialing mode, the system automatically dials the next phone number, if it is answered by an answering machine, it leaves a pre-recorded message or simply hangs up; if it is answered by a live person, it connects the call to you automatically. In semi-automatic dialing mode, the system can rapidly dial a phone number by the press of a key. Once connected, you can talk on the line, play pre-recorded audio files, record the whole conversation, or transfer the call to another agent. Use AgentDialer will increase your productivity for make a large number of outbound calls. AgentDialer is easy-to-use and requires almost no time to learn. Just enter your call list, or import a call list file, or copy-paste from other programs, and you are ready to go. The software does not require any expensive telecom equipment. It uses off-the-shelf voice modem (less then $50). Make sure to connect your modem to a working phone line. Minimal hardware requirement: PC running Windows XP or 2000, a voice modem and a good sound card. The software can work with either regular phone line or Voice over IP. ********TRY BEFORE YOU BUY: download from http://www.voicent.com/download ********

Price: $499.00

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Freevoice OCC VoIP Outbound Call Center for Predictive Dialing

Freevoice OCC is a complete Outbound Call Center solution it will function as a Predictive Dialer, Ratio Dialer & Power Dialer. Ideal for business environments where agents dial large amounts of outbound calls. Predictive Dialers can significantly increase agent productivity by eliminating agent dialing times, filtering out answering machines, and providing a central interface for storing lead information.

Price: $2,500.00

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Marketers debate automated dialing equipment.: An article from: National Underwriter Property & Casualty-Risk & Benefits Management

This digital document is an article from National Underwriter Property & Casualty-Risk & Benefits Management, published by The National Underwriter Company on July 29, 1991. The length of the article is 1242 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Marketers debate automated dialing equipment.
Author: Carole King
Publication: National Underwriter Property & Casualty-Risk & Benefits Management (Magazine/Journal)
Date: July 29, 1991
Publisher: The National Underwriter Company
Issue: n30 Page: p15(3)

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Price: $5.95

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